Run Warpgate confidently in production.
Get help directly from Warpgate’s maintainer with deployment, upgrades and production problems. Warpgate stays fully open source and self-hosted; paid plans buy support, not features.
Service options
Ways to work with the maintainer
Choose a pre-launch review, a monthly email support plan, or faster responses for production issues. Support covers SSH, HTTPS, MySQL, PostgreSQL, Kubernetes, RDP and VNC deployments.
Production Readiness Review
Proposed €3,500 one time
We review one Warpgate environment, test its critical access paths and identify what needs fixing before launch.
- Architecture and requirements review
- Deployment and configuration review
- SSO and RBAC validation
- TLS and network hardening
- Logging, recording and retention review
- Backup and recovery validation
- Representative protocol testing
- Written findings and prioritized fixes
- Administrator handover session
Standard scope: one production environment, one identity provider and up to three protocol families. We agree the final scope before work starts.
Request a readiness reviewMaintainer Access
Monthly support €650 / month
Email the maintainer when you need help with configuration, upgrades or routine troubleshooting.
- Two hours of email-based maintainer assistance per month
- One-business-day initial response target
- One introductory call with your operations team
- Maintainer review of relevant GitHub requests
- Custom development quoted separately
For advisory questions and routine troubleshooting. Emergency incident coverage is not included.
Subscribe via Stripe (opens external checkout)Priority Support
Starts at €2,000 / month
For teams that need agreed coverage hours and a same-business-day initial response.
- Direct support for named contacts
- Same-business-day response target
- Upgrade and rollback support
- Guidance on security advisories and configuration
- Quarterly environment review
- Custom development quoted separately
Coverage hours, severity definitions and support capacity are agreed in the support order. Response targets are not resolution guarantees.
Request a quoteCustom support and development
Need a one-hour response target or custom engineering?
Tell us if you need more support capacity, deployment-specific coverage, an integration, a migration or a new Warpgate feature.
Changes to the core product are normally contributed upstream.
No feature paywall
What paid support changes and what it does not
Every feature, security update and release stays in the open-source project. Customers pay for maintainer time and agreed response targets.
With paid support
- Direct maintainer contact
- Defined response targets
- Private handling of sensitive operational questions
- Deployment and upgrade help
- Custom development quoted separately
- Commercial paperwork and invoicing
Always included in open source
- All Warpgate product features
- Security updates
- Public documentation and community support
- Source-code access
- Self-hosted deployment
- No license key
- No usage reporting requirement
Public resources
Production resources
Deployment, high availability, operational visibility, release updates, operations bulletins and private vulnerability reporting are public.
Details
Frequently asked questions
Does paid support unlock additional features?
No. Warpgate remains fully open source, and the commercial plans do not introduce feature gates.
Is this a hosted Warpgate service?
No. Warpgate runs in your infrastructure. The commercial offering covers onboarding, advisory work and support.
What does “response target” mean?
It is the target time for acknowledging and beginning investigation of a correctly classified request during the agreed coverage window. It is not a resolution guarantee.
Is custom feature development included?
No. Discovery, design and development are quoted separately. Changes intended for the core product are normally contributed upstream unless otherwise agreed.
Can we pay by invoice?
Yes. Available payment terms are confirmed before the order is signed.
Is emergency or 24/7 support available?
Maintainer Access does not include emergency coverage. Faster coverage may be agreed for specific hours, subject to availability. We do not offer general 24/7 support.
Before you launch
Planning to run Warpgate in production?
Tell us what you’re running, which identity provider you use and when you plan to go live.